Refund policy

Refunds/Cancellations - We do not provide refunds or cancellations for any reason including delays in shipping, back orders and or/once received due to the nature of our product. We will take the refund or cancellation if it's an error on our part. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Returns - All Orders are Final Sale (No Return) due to being Personal/Beauty/Cosmetics.
If there are any damages to your order or If you have any questions or concerns please contact me by email at lmartin@kayezsheabodycare.com

Incorrect/Missing item - If you received an incorrect or missing item, please contact us within 5-7 days of delivery to lmartin@kayezsheabodycare.com to get a replacement sent to you within a week.  A photo of the incorrect item and a picture of the invoice MUST be sent to the email provided.  If the photo or invoice can not be provided, we can not send out the replacement item. 

Lost, Stolen,Missing Package & Insufficient Addresses  - If the package is shipped out correctly by Kaye’z Shea Body Care and it gets lost or stolen, we as the shipper are not responsible. Whatever address you have on file, is the address we use. You will need to file a claim with the United States Post Office online at https://www.usps.com/help/claims.htm. The claim can take up to two weeks. If they do not accept responsibility, this issue is between you and the carrier, unfortunately.